
HR project management case study
Establishment and offshoring of HR services to a Shared Services Center (SSC) in Hungary
Country: Germany / Hungary
Industry: Telecommunications, Manufacturing
Company: GmbH, €10.9 billion revenue, ~14,000 employees
Team: 40 FTE
Duration: ~2 years
Scope: Transfer of HR services tasks to a Shared Service Center (SSC)
Initial situation:
>>> The company decides to centralize HR services for its international subsidiaries in an HR Shared Services Center (SSC)
Project:
>>> Analysis of the market environment regarding potential locations, laboratory arbitrage, etc.
>>> Process analysis "Lift & Shift" versus personnel requirements
>>> Review and decisions regarding the socially responsible, transparent reduction of the local workforce while respecting all legal and operational requirements
>>> Information to the works council regarding the operational change pursuant to Section 111 of the Works Constitution Act
>>> Drafting the social plan and negotiating with the works council
>>> Information event for the employees of the department
>>> Socially responsible reduction of staff based on the social plan over a period of 2 years
Project result
>>> "Lift & Shift" process defined and documented
>>> Knowledge transfer successfully completed
>>> Quality assurance in the SSC through local support
Added value for the company / ROI
>>> HR SSC fully functional after two years with acceptable results despite increased staff turnover in Hungary




